Bhphotovideo.com Reviews
(Rated by 1648 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.3
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Return Policy4.3
- Customer Service5.0
- Price & Quality4.0
- Shipping & Delivery4.0
Recent Customer Reviews (8)
William Russell
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Eldar Rushisvili
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James Avendano
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Nicole Rodrigues
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Tobias Faerber
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David Haugland
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Jana Ebersbacher
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Diana Schuster
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Payment Methods
Accepted Payment Options:
Prices for items on Bhphotovideo.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Bhphotovideo.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Bhphotovideo.com Pros & Cons
Pros
1
Customer Service: B&H Photo Video is known for its excellent customer service, with many reviewers praising the helpful and knowledgeable staff.
2
Product Selection: The website offers a wide selection of photography and audio equipment, including niche and name-brand products.
3
Competitive Pricing: B&H Photo Video is often praised for its competitive pricing, with many customers noting that they offer great deals and price match other retailers.
4
User-Friendly Website: The website is described as user-friendly, making it easy to navigate and place orders.
5
Fast Shipping: Shipment times are generally fast, with over 88% of deliveries on time and more than 94% of orders arriving undamaged.
CONS
1
Occasional Quality Issues: Some customers have reported receiving damaged or defective products, including monitors and cameras.
2
Restocking Fees: There have been complaints about restocking fees, which can be as high as 25% for certain items.
3
Return Policy Issues: Some customers have experienced difficulties with the return process, including being sent on a "wild goose chase" to resolve issues.
4
Shipping Carrier Issues: Some customers have expressed dissatisfaction with the shipping carrier used by B&H Photo Video, citing delays and poor packaging.
Bhphotovideo.com Features and Benefits
Features
30-day return policy
Full refund options when dissatisfied with products for any reason; option to ship back or hand in personally at New York store
Extensive product selection
Wide range of photography, video, audio equipment, computers, drones, home entertainment, including niche and name-brand products
Competitive pricing
Regular discounts, promotions, great deals, and price matching other retailers
Payboo Card
Instant savings on sales tax for eligible purchases
Reward points
Earn points on purchases redeemable for future discounts
Free expedited shipping
Quick delivery on many items; fast and reliable with over 88% on-time and 94% undamaged
Customer support
Excellent service from attentive, knowledgeable staff; available via live chat, phone, and email
In-store pickup
Convenient option for local customers
Educational resources
Access to tutorials, reviews, and buying guides
User-Friendly Website
Easy to navigate and place orders